Auburn, Maine
1898
Full service DME and Pharmacy (services include a wide range of products, from hospital beds and wheelchairs to diabetic wound care and ostomy supplies.)
Maine, New Hampshire, Vermont, and Massachusetts
"The efficiencies from NikoHealth allow us to spend more time interacting with patients, and the platform’s adaptability ensures we’re ready for whatever the future holds."
Bedard Medical, part of the Bedard family of companies, is a full-service DME provider based in Auburn, Maine. Their services include a wide range of products, from hospital beds and wheelchairs to diabetic, wound care and ostomy supplies. With a mix of in-office and remote team members, Bedard Medical serves patients across Maine, New Hampshire, Vermont, and Massachusetts. Anthony Burden, the Director of Medical Supplies at Bedard Medical, oversees all operations, including the delivery fleet, ensuring efficient workflows and a high level of patient care.
“We were on a very archaic platform, and it was very inefficient, with a lot of extra administrative tasks just to function. We recognized that there’s a lot of technological advancement happening, and we needed to be on a software platform that could adapt.”
Anthony Burden,
Director of Medical Supplies
When Anthony joined Bedard Medical three years ago, the company relied on an outdated software platform, QS/1, designed primarily for pharmacy operations rather than DME. The system’s limitations created inefficiencies, requiring significant administrative work to handle tasks that could have been automated.
Additionally, the platform was nearing the end of its lifecycle with no viable replacement, putting Bedard Medical at risk of operational disruption. The company needed an adaptable, scalable, and future-proof solution to support its continued growth and evolving technological needs.
After evaluating several leading platforms, including Bonafide, HDMS, TIMS, and Brightree, Bedard Medical ultimately selected NikoHealth for its intuitive interface, robust API capabilities, and ability to scale with the business.
Key factors included:
“One of the big reasons we chose NikoHealth is that it’s very intuitive to use. Bringing on someone with no DME experience and having them start on the application was a big plus for us.
The scalable architecture of NikoHealth was a major deciding factor. Its robust APIs make integration effortless, ensuring the platform grows with us and adapts to our evolving needs.”
Ben Nadeau,
CEO at Bedard
NikoHealth enables CSRs to complete orders more quickly, reducing the time between order creation and fulfillment. Administrative bottlenecks have been significantly minimized.
“CSRs can now fulfill an order without any sort of billing review, shortening the time to get products to patients.”
By streamlining the billing process, Bedard Medical reduced denial rates by 5-8%, achieving the lowest rates in company history.
“We’ve driven down the number of denials to the lowest I’ve ever seen it.”
Before NikoHealth, patient AR was unmanaged. Now, it’s under control, contributing directly to the bottom line.
"Patient AR was a complete Wild West before. With NikoHealth, we’ve brought it under control with a clear and efficient process that ensures it’s consistently managed."
Employees quickly adapted to NikoHealth and appreciated the improved workflows and intuitive interface.
“There’s no one that prefers the old system at this point. Employees willingly adapted because they saw the benefits of NikoHealth.”
The cost savings from NikoHealth allowed Bedard Medical to reinvest in growth initiatives, like hiring a salesperson and adopting new tools.
“The efficiencies from NikoHealth allow us to invest resources elsewhere, focusing on growth and bringing on new tools and personnel.”
