Work With NikoHealth

Implementation Consultants play a meaningful role in planning and set up, scope management, risk issues, communication and ongoing status reporting, providing guidance and solutions on various user experience and learning needs, and overall launch delivery success.

Day To Day Activities

• Developing adoption strategies to guide users to realize the most value from using NikoHealth
• Delivery and change management plans with customers
• Customer onboarding project planning
• Managing mitigation & resolution strategies
• Maintaining primary relationships with customers
• Sharing product knowledge with customers and guiding best practices for system adoption
• Finding opportunities to build long-term relationships within accounts
• Providing guidance on user experience and implementation of NikoHealth
• Managing  deliverables and milestones
• Providing support to customer project teams
• Continuously providing feedback to NikoHealth leadership

What it takes to succeed in this role

• Business process transformation and delivery experience within a SaaS environment
• Proficiency in English
• Project management expertise
• Experience in end-to-end system implementations
• Excellent consultative and communication skills
• Strategic, problem-solving mentality, passionate about customer success
• Ability to present and have discussions at the C-level
• Ability to facilitate learning content in a way that is structured and appropriate for different audiences
• Ambition, creativity, and a dedication to driving customer loyalty and adoption

Preferred Qualifications:

• 1+ years in a SaaS environment
• 2+ years in a B2B customer-facing role
• Operational experience in the home medical equipment industry (HME/DME)

You will be responsible for driving the sales process with prospective customers as well as the expansion of existing accounts. You will work closely with our customers to understand their business objectives and drive the adoption of our highly innovative and rapidly growing SaaS solution that enables our customers to increase business value.

Day To Day Activities

• Educate customers on the value of NikoHealth in a consultative way
• Work with decision-makers at all levels to facilitate deal closure
• Drive revenue growth through proactive outreach to new and existing customers
• Conduct demos and ongoing interaction with our development and strategy teams
• Work closely with internal management on business objectives
• Participate on-site at Conferences
• Conduct onsite meetings with key customers

What you should have

• 1+ years of direct, closing experience within the B2B SaaS space.
• Experience in  the healthcare tech SaaS environment
• You are competitive and driven to achieve goals
• You are articulate and poised with a clear and concise spoken and written communication style
• You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
• Be able to work independently & as part of a team in a fast-paced environment
• Technically adept; experienced with web technologies

In this role, you will work directly with customers, sales, marketing, and engineering to present best-in-class technology solutions to enable home medical equipment providers to help streamline their operations.

This role will primarily be supporting sales and customer success teams.

Day To Day Activities

• Educate customers on the value of NikoHealth in a consultative way
• Work with customers to solve complex business processes to enable the adoption of NikoHealth
• Work with decision-makers at all levels to facilitate deal closure
• Conduct presentations and ongoing interaction with our development and strategy teams
• Work closely with internal management on business objectives
• Participate on-site at Conferences
• Conduct onsite meetings with key customers

What you should have

• 1+ years of direct experience within the B2B SaaS space.
• Experience in the healthcare tech SaaS environment.
• You are competitive and driven to achieve goals.
• You are articulate and poised with a clear and concise spoken and written communication style.
• You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships.
• Be able to work independently & as part of a team in a fast-paced environment.
• Technically adept; experience with web technologies.

Join the NikoHealth team!