Are you passionate about working in Healthcare Technology? Embrace the innovative spirit and join our family of passionate people ready to drive a digital transformation for Home Medical Equipment providers.
Our Core Values
Our philosophy has been, let’s look at the way Healthcare is delivered today, and work on innovative solutions to improve efficiency for healthcare organizations while improving the quality of care for patients. We’re building a platform and products we believe in, knowing that there is real value to be gained from helping people simplify the way the way work.
Are you passionate about working in Healthcare Technology and helping companies adopt a digital transformation? We want to talk to you! NikoHealth is looking for a customer success / experience manager to support and deliver a rock star experience to customers.
To succeed in this role, you should be an outstanding project manager, communicator, and experienced within a SaaS environment. You will support customers by enabling them to launch NikoHealth successfully, adopt it widely, and realize significant business value.
Day To Day Activities
Developing adoption strategies to guide users to realize the most value from using NikoHealth
Delivery and change management plans with customers
Customer onboarding project planning
Managing mitigation & resolution strategies
Maintaining primary relationships with customers
Sharing product knowledge with customers and guiding best practices for system adoption
Finding opportunities to build long-term relationships within accounts
Providing guidance on user experience and implementation of NikoHealth
Managing deliverables and milestones
Providing support to customer project teams
Continuously providing feedback to NikoHealth leadership
What it takes to succeed in this role
Business process transformation and delivery experience within a SaaS environment
Proficiency in English
Project management expertise
Experience in end-to-end system implementations
Excellent consultative and communication skills
Strategic, problem-solving mentality, passionate about customer success
Ability to present and have discussions at the C-level
Ability to facilitate learning content in a way that is structured and appropriate for different audiences
Ambition, creativity, and a dedication to driving customer loyalty and adoption
Preferred Qualifications:
1+ years in a SaaS environment
2+ years in a B2B customer-facing role
Operational experience in the home medical equipment industry (HME/DME)
Sales Account Executive
We are looking for an Account Executive to join our Sales team. If you are a dynamic sales executive who will create, identify, nurture and close sales this job may be right for you.
You will be responsible for driving the sales process with prospective customers as well as the expansion of existing accounts. You will work closely with our customers to understand their business objectives and drive the adoption of our highly innovative and rapidly growing SaaS solution that enables our customers to increase business value.
Day To Day Activities
Educate customers on the value of NikoHealth in a consultative way
Work with decision-makers at all levels to facilitate deal closure
Drive revenue growth through proactive outreach to new and existing customers
Conduct demos and ongoing interaction with our development and strategy teams
Work closely with internal management on business objectives
Participate on-site at Conferences
Conduct onsite meetings with key customers
What you should have
1+ years of direct, closing experience within the B2B SaaS space.
Experience in the healthcare tech SaaS environment
You are competitive and driven to achieve goals
You are articulate and poised with a clear and concise spoken and written communication style
You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
Be able to work independently & as part of a team in a fast-paced environment
Technically adept; experienced with web technologies
Sales Engineer
Are you obsessed with helping customers drive digital transformation? If you think big and can demonstrate the excellence of technology to solve all kinds of problems for our HME/DME customers apply today.
In this role, you will work directly with customers, sales, marketing, and engineering to present best-in-class technology solutions to enable home medical equipment providers to help streamline their operations.
This role will primarily be supporting sales and customer success teams.
Day To Day Activities
Educate customers on the value of NikoHealth in a consultative way
Work with customers to solve complex business processes to enable the adoption of NikoHealth
Work with decision-makers at all levels to facilitate deal closure
Conduct presentations and ongoing interaction with our development and strategy teams
Work closely with internal management on business objectives
Participate on-site at Conferences
Conduct onsite meetings with key customers
What you should have
1+ years of direct experience within the B2B SaaS space.
Experience in the healthcare tech SaaS environment.
You are competitive and driven to achieve goals.
You are articulate and poised with a clear and concise spoken and written communication style.
You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships.
Be able to work independently & as part of a team in a fast-paced environment.
Technically adept; experience with web technologies.
Join the NikoHealth team!
Contact Us
If you don’t see your dream job posted – don’t worry because our team is always looking for ambitious and driven individuals. If you think that’s you, don’t hesitate to introduce yourself.
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