Enhance your patient experience and drive revenue for your resupply business. Reach more customers with less effort with engagement designed to be refreshingly different.
The most innovative organizations partner with NikoHealth
Supercharge Your Revenue and Automate Your Resupply Workflow
Quick Setup
Set up your resupply automation effortlessly in just a few clicks.
Boost Orders
Increase confirmed orders effortlessly with automated resupply texts and emails. Keep your customers engaged and drive more sales with minimal effort.
Frictionless Experience
No clunky software to download or update, and no passwords to remember. Provide patients with a seamless, low-touch order confirmation experience.
Secure Magic Links
Patients receive secure magic links via text/email for hassle-free order confirmation. Ensure data security and ease of access with every interaction.
Centralized Order Management
Efficiently review confirmed orders and manage shipping from a centralized queue. Streamline your operations and enhance customer satisfaction with timely deliveries.
Integrated Features
Enjoy a seamless experience with features that are built-in, not bolted on. Resupply integrates smoothly with your existing systems for maximum efficiency. No separate login or application needed.
Designed with the End User in Mind
Experience a solution tailored to your needs and your patients' convenience. Resupply is built to provide an experience your patients will love, enhancing satisfaction and loyalty.
Customizable Patient Interface
Easily customize the look and feel of the patient landing page. Provide a personalized and engaging experience that resonates with your brand.
Automated Communication
Automate emails or texts for resupply, ensuring timely reminders and updates for your patients. Keep them informed and engaged throughout the process.
Patient Feedback
Send survey questions post-order to gain valuable patient insights. Continuously improve the patient experience based on their feedback.
We love NikoHealth’s Resupply feature for three key reasons: it’s easy for patients to confirm orders, increasing our response rates from 5% to an impressive 20%; the product images reduce confusion, helping patients understand what they’re ordering; and it’s incredibly efficient, allowing us to process orders faster. It’s a game changer.
Yvonne Sotto,,
Vice President and CEO at Prime Care HME
“It’s night and day. The NikoHealth platform is absolutely amazing. Everything just makes sense now.”
Steve Burns,,
VP Revenue Cycle Management, Thuasne USA
"The best compliment I can give is that we don’t have to think about the system. We know it works, and that allows us to focus on serving our patients."
Dr. Kathy Chandler,
President, AIM Plus Medical Supplies
“NikoHealth’s UI/UX was so much more user-friendly for our staff. I could see exactly what I was getting through demos and conversations. That gave me confidence to switch.”
Nicole Norder,,
VP of Product Operations, GEM Sleep
"When we came across Niko, it really ended up being a good fit for us. It was built with an API-first mentality that matched our fully virtual model."
John Hickok,,
President & Founder, iSleep
"NikoHealth has been a real game-changer for us. If you're on the fence about switching, I’d say go full steam ahead. We haven’t looked back."
Sarah Staley,,
Strategic Advisor and Director of Billing Operations
“It really felt like NikoHealth was on the same track. We want to grow, we want to get bigger, we want to do things faster and better – and it felt like NikoHealth was on that same track.”
Mike Austin,
President at Quality DME, Inc.
NikoHealth has helped transform our business by providing end-to-end visibility which enables us to control and make decisions faster and deliver better care for our patients.
I highly recommend NikoHealth to any DME business looking for a reliable and user-friendly platform to streamline their operations and improve their bottom line.
Founder/Co-Owner at Erickson Home Medical Equipment
The transition from our previous software was seamless, and the benefits have been undeniable. From improved workflow to increased collections and productivity gains, NikoHealth has exceeded our expectations.
We've seen an increase in efficiency and cash flow. Collections improved significantly, with at least a 10% increase. That is a 100% bottom-line contribution margin!
MHA, RRT, Director of Operations at Geroulds Healthcare Center
NikoHealth showed a genuine interest in understanding all aspects of our business, not just DME, and their forward-thinking approach aligned with our vision for efficiency and growth.
Senior Vice President of Revenue Cycle Management (RCM)
Switching billing systems can be intimidating, but if you’re not happy with your current one, there is something better out there. NikoHealth has proven that it’s worth making the change.
The scalable architecture of NikoHealth was a major deciding factor. Its robust APIs make integration effortless, ensuring the platform grows with us and adapts to our evolving needs.
Our intuitive interface will help you to perform quick onboarding and reduce time training your staff.
Frequently Asked Questions
What is resupply automation in NikoHealth?
Resupply automation workflow helps manage recurring supply needs through standardized workflows and auto-order generation. You configure, by payor/product the frequency and quantities standardly allowed. Resupply will auto generate orders for the team to work with ability to set days in advance creation of the resupply allowing the team to make any patient or physician outreach in advance of the patient needing the product.
Can we customize resupply schedules by product or payor?
You are able to customize the resupply rules by product or payor
How does resupply reduce missed refills and lost revenue?
NikoHealth is auto generating the resupply order based on the conditions that you have set for the patient’s payor and product. This ensures that team members do not lose sight of existing customers.
Does it work with outreach campaigns?
NikoHealth offers an Outbound Campaign that will send SMS and/or email notifications to patients to minimize the patient outreach administrative burden on your teams. Ask for a demo of this time saving tool.
How does resupply connect to inventory and billing?
Resupply orders will deplete inventory and auto generate invoices when they are shipped.
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