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Eastern MedTech Case Study

Eastern MedTech Journey with NikoHealth

Headquarters

Walpole, MA

Founded

1986

Product Offerings

Medical Equipment and Services

Servicing Patients

USA

Peter Falkson,
Founder & CEO at Eastern Medtech

"We've seen an increase in efficiency and cash flow. Collections improved significantly, with at least a 10% increase. That is a 100% bottom-line contribution margin!"

01
Company Background

Eastern MedTech, based in Walpole, MA, has provided diverse medical equipment services across New England since 1986, including full respiratory, oxygen, ventilation, sleep therapies, diabetic CGM, maternity care, and wound care products.

“The team loves it; they love that there’s not 100 screens opened. The user interface, experience, and ease of use are great.”

02
The Challenge

Eastern MedTech faced considerable operational inefficiencies with its previous system, Brightree. Using a system built on obsolete technology impeded the company’s vision of each team member having a growth mindset. The complicated, outdated user interface hindered quick and effective employee training. Additionally, unexpected fees created budget management challenges, and inadequate API integration capabilities restricted their ability to expand and modernize effectively. These issues underscored the need for a more adaptable and sustainable solution.

03
Why They Chose NikoHealth

Eastern MedTech selected NikoHealth for its seamless API integration and user-friendly interface, which streamlined training and daily operations. The transparent pricing structure eliminated financial unpredictability, and responsive customer support facilitated easy communication and system customization. NikoHealth’s mature platform provided a robust solution free from Brightree’s limitations, such as its complex user interface, unexpected fees, and inadequate API capabilities, enabling Eastern MedTech to meet current needs and plan for future growth.

“The transition to NikoHealth was surprisingly smooth. This is probably the fourth or fifth software platform in the industry I’ve used, and this was by far the easiest transition. ”

Experience with NikoHealth

Since adopting NikoHealth, Eastern MedTech has realized several key benefits:
The most innovative organizations partner with NikoHealth
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