Walpole, MA
1986
Medical Equipment and Services
USA
"We've seen an increase in efficiency and cash flow. Collections improved significantly, with at least a 10% increase. That is a 100% bottom-line contribution margin!"
Eastern MedTech, based in Walpole, MA, has provided diverse medical equipment services across New England since 1986, including full respiratory, oxygen, ventilation, sleep therapies, diabetic CGM, maternity care, and wound care products.
“The team loves it; they love that there’s not 100 screens opened. The user interface, experience, and ease of use are great.”
Peter Falkson,
Founder & CEO at Eastern Medtech
Eastern MedTech faced considerable operational inefficiencies with its previous system, Brightree. Using a system built on obsolete technology impeded the company’s vision of each team member having a growth mindset. The complicated, outdated user interface hindered quick and effective employee training. Additionally, unexpected fees created budget management challenges, and inadequate API integration capabilities restricted their ability to expand and modernize effectively. These issues underscored the need for a more adaptable and sustainable solution.
Eastern MedTech selected NikoHealth for its seamless API integration and user-friendly interface, which streamlined training and daily operations. The transparent pricing structure eliminated financial unpredictability, and responsive customer support facilitated easy communication and system customization. NikoHealth’s mature platform provided a robust solution free from Brightree’s limitations, such as its complex user interface, unexpected fees, and inadequate API capabilities, enabling Eastern MedTech to meet current needs and plan for future growth.
“The transition to NikoHealth was surprisingly smooth. This is probably the fourth or fifth software platform in the industry I’ve used, and this was by far the easiest transition. ”
Peter Falkson,
Founder & CEO at Eastern Medtech
The user-friendly interface has made training new staff quicker and more effective.
"Training is probably the number one benefit of switching to NikoHealth. It’s so much easier and quicker to bring new staff up to speed."
Enhanced management of denials, rejections, and holds has improved cash flow and efficiency.
"We've seen an increase in efficiency and cash flow. Collections improved significantly, with at least a 10% increase. That is a 100% bottom-line contribution margin!
Clear cost structures have improved relationships by setting accurate customer expectations from the start.
"We can better set the expectation with the customer, using Niko’s cost-sharing, for what they're going to be responsible for eliminating surprises."
The flexibility of NikoHealth's APIs has allowed the company to adapt and innovate as needed.
"The APIs give us the ability to do cartwheels and backflips with stuff when we need to do it. In an industry that changes in real-time, the growth we are planning would be impossible without the APIs."
Staff have expressed high satisfaction with the system’s simplicity and ease of use.
"The team loves it; they love that there’s not 100 screens opened. The user interface, experience, and ease of use are great."
The switch from their previous system was seamless and smooth, which is often a significant concern when adopting new technology.
"The transition to NikoHealth was surprisingly smooth. This is probably the fourth or fifth software platform in the industry I've used, and this was by far the easiest transition. Everyone from the tech support to the management team made sure that the switch was not only smooth but also quick, minimizing any disruption to our daily operations."
