Elmira, NY
1921
oxygen, PAP, BIPAP, invasive and noninvasive ventilation, traditional DME, home modifications, Population Health Services, and Clinical Services.
New York and Pennsylvania
"NikoHealth showed a genuine interest in understanding all aspects of our business, not just DME, and their forward-thinking approach aligned with our vision for efficiency and growth."
Geroulds Healthcare Center, a third-generation family-owned business, has been serving the Southern Tier New York and northeastern Pennsylvania regions for over a century. They provide a wide range of medical equipment services, including respiratory CPAP, home modifications, and population health services.
“We wanted to automate more processes to reduce the burden on our workforce, particularly in areas like CPAP resupply and administrative tasks.”
Cheryl Henninger,
MHA, RRT, Director of Operation
Before adopting NikoHealth, Geroulds Healthcare Center faced limitations with their previous DME system. They needed a platform to integrate with external systems, support new initiatives, and streamline their growing resupply division.
Cheryl Henninger, Director of the Home Health Division, highlighted NikoHealth’s forward-thinking approach and robust integrations via open APIs as key factors. Unlike competitors like Brightree, NikoHealth offered personalized support and a cost-effective solution tailored to their specific needs, rather than a one-size-fits-all approach.
“Compared to competitors like Brightree, NikoHealth offered more cost-effective solutions and personalized support. They were willing to align and customize with us, rather than offering cookie-cutter solutions.”
Cheryl Henninger,
MHA, RRT, Director of Operation
NikoHealth's fax integration and automated tracking systems have streamlined operations, reducing manual tasks and improving workflow efficiency.
"The fax integration was extremely appreciated by our team. It's a more fluid workflow process."
NikoHealth's reporting capabilities and user-friendly dashboards have led to a significant increase in collections and a reduction in days outstanding.
"We probably saw a 10-15% increase in collections. Our days outstanding has dramatically decreased."
Cheryl praised NikoHealth's proactive support and innovative approach to digital integration, supporting their vision for future growth and efficiency.
"The team at NikoHealth is very forward-thinking. They really want to understand your business and what your needs are."
The task feature within NikoHealth has facilitated better internal communication and task management across departments.
"The tasking feature has been really nice. It helps update each other on particular cases and alerts each other to things."
Automation features have enabled proactive outreach for CPAP resupply, improving patient engagement and satisfaction.
"We're able to make connections with patients to see how they're doing. It's helped us with customer engagement."
