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Heide’s Mastectomy and Compression Shop Case Study

Heide's Mastectomy and Compression Shop Enhances Operations
and Doubles Topline Revenue with NikoHealth

Heides | NikoHealth

Duluth, Minnesota



Product Offerings

Catheter Supplies, Post-mastectomy bras and prostheses, Compression garments for lymphedema and other conditions, Post-surgical care products, Swimwear and leisurewear for mastectomy patients, Educational resources and support services

Servicing patients

Minnesota and surrounding areas

Nicole Wrazidlo
Nicole Wrazidlo,
Manager and Certified Mastectomy Fitter

NikoHealth's fresh take on billing and business management software and unwavering customer support really stood out.
Their platform packed the features and functionality we needed to streamline our operations. Since we started using NikoHealth our topline revenue has doubled.

Heides | NikoHealth
Heide's Mastectomy and Compression Shop Background

Heide's Mastectomy and Compression Shop is a family-owned business that has been serving Duluth, Minnesota for over 40 years. The shop provides safe, high-quality products and compassionate care to mastectomy patients. Heide's was facing challenges with its legacy billing/business management software and was looking for a modern and sleek solution to streamline operations and optimize billing processes.

Heide's Mastectomy and Compression Shop
The Challenge

The outdated billing and patient management software being used was a big hurdle for the business. It hampered Heide's efficiency and growth potential. Manual processes, limited data visibility, and an inability to scale hindered their ability to manage patient care, claims processing, and overall business operations effectively. Nicole Wrazidlo highlights, "Our Billing and business management software was a major bottleneck in our workflow. It was slow and cumbersome. Also, it was prone to errors. This led to delays in patient care and billing."

Why They Chose NikoHealth

Heide’s recognized that it needed a transformative and seamless solution and started searching for a new billing and business management software. The company was looking for a platform that would align with its budget, be compatible with the latest technology, and provide comprehensive support. After evaluating other software from various vendors, Heide’s selected NikoHealth’s cloud-based solution.

DME Software Selection NikoHealth

Since implementing NikoHealth, we’ve experienced a significant transformation in our operations. The platform has streamlined our scheduling, document management, billing, and claims processing, making our team more efficient and productive.

How NikoHealth Benefits Heide's Mastectomy and Compression Shop

NikoHealth's EMR platform has propelled Heide's growth and success. The platform has a comprehensive suite of smart features, including order and document management, along with automated billing features which have addressed the company's key challenges and improved its workflow.

  • Billing Efficiency

    The automation in billing functionality within NikoHealth has streamlined the claims processing workflow. The benefits are evident in reduced billing errors and faster reimbursement cycles. The company can focus on what matters most – providing exceptional patient care.

  • Reduced Costs and Improved Cash Flow

    The elimination of manual tasks and the improved efficiency of claims processing have reduced operating costs by 15%. The automated billing system and reduced denial rates have improved cash flow by 20%. The company's top-line revenue has doubled since implementing NikoHealth.

  • Increased Collections

    NikoHealth’s billing and revenue cycle workflows has automated previously manual processes of submitting and tracking insurance claims so Heide’s could get its patients their reimbursements promptly. This has improved the shop’s collection rate by 15% and reduced the time to collect on specific payers by up to 50%.

  • Increased Productivity

    The easy-to-use features and access to data in one place have enabled an estimated 30% increase in productivity across all departments.

  • Expanded Growth Potential

    The overall increase in operational efficiencies along with real-time business insights has enabled Heides to expand into new markets and to open a third location.

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