France
1847
Foot & Ankle Orthoses, Compression & Lymphatic Therapy
North America
"The best compliment I can give is that we don’t have to think about the system. We know it works, and that allows us to focus on serving our patients."
Thuasne USA is part of a 176-year-old global medical device company headquartered in France. In North America, Thuasne operates multiple divisions, including Lantz Medical, which specializes in rehabilitation splinting products for patients recovering from traumatic orthopedic injuries.
Steve Burns serves as Vice President of Revenue Cycle Management, leading a shared services organization responsible for billing, collections, payer management, and patient financial workflows across Thuasne’s North American divisions. His team supports both rental and purchase product lines while enabling a growing field sales organization.
“It was very restrictive. With our previous software, we were given a box and told to work inside it. If you wanted to do anything outside that box, it could take months.”
“We needed a system that would support where we wanted to go as a company, not hold us back.”
Steve Burns,
VP Revenue Cycle Management, Thuasne USA
Before NikoHealth, Thuasne USA relied on legacy billing technology that limited flexibility and slowed progress. Workflow or reporting changes required submitting support tickets and waiting weeks or months for updates, restricting the team’s ability to adapt or improve operations.
Manual documentation and delayed claim submission further increased administrative burden, slowed cash flow, and raised the risk of denials.
As Thuasne evaluated modern RCM platforms, the team prioritized long-term scalability, configurable workflows, and deeper system integrations. NikoHealth stood out for its flexibility and the level of control it provided to the business.
“Once we saw how flexible the platform was and how much control we would have over our own workflows, it became clear this was the right long-term solution.”
Steve Burns ,
VP Revenue Cycle Management, Thuasne USA
Responsive, knowledgeable support ensures issues are resolved quickly without disrupting billing operations.
“We don’t get stuck waiting weeks for answers. When we need support, we get it, and that allows us to keep things moving.”
Open APIs and configurable workflows enable Thuasne to integrate systems and evolve as the business grows.
“It feels fresh, vibrant, and open. We now have options instead of being locked into one way of doing things.”
Faster documentation and claim submission improved first-pass yield and reduced delays.
“Compared to pre-implementation KPIs, we’ve seen our collections increase by about 12%, and our average AR cycle time decrease by roughly 10%.”
Sales representatives now submit documentation at the point of care, accelerating the revenue cycle.
“We’re filing claims within minutes now instead of waiting days for paperwork to be faxed or scanned.”
Streamlined workflows and improved reporting reduced system time and staffing needs without sacrificing performance.
“NikoHealth has allowed us to maintain consistent performance levels with three or four fewer RCM staff members.”
High reliability and uptime allow teams to focus on patients rather than technology.
“I don’t have to think about the system anymore. I know it works.”
