Nottingham, Maryland
1988
Full Service Home Medical Equipmen
Maryland and Delaware
“We had to use approximately five or six different softwares to get the same amount of information that I'm pulling from NikoHealth.”
Founded in 1988, Bay View Homecare is a full-service DME provider serving Maryland and Delaware. What began as a respiratory-focused business has evolved into a comprehensive DME operation with approximately 50 employees across two locations. Bay View supports a wide range of patient populations, from standard DME to more complex rehab services, and manages a significant amount of business across both offices.
“We started off respiratory only, and then we grew into full-fledged DME back in the early 90s… We now have approximately 50 employees.”
“We had to use approximately five or six different softwares to get the same amount of information that I’m pulling from NikoHealth.”
Dan McLaughlin,
President
Before NikoHealth, Bay View was operating on a legacy system that lacked visibility, required multiple disconnected software tools, and created significant manual work across the organization.
The team was juggling five to six different systems just to gather the information that now lives in a single platform.
“The transparency was non-existent in the other system.”
Inventory management was also cumbersome and disconnected.
“We had to put all the serial numbers into another database because nothing could be serialized in our previous software. Whereas now with NikoHealth, everything’s serialized.”
Additionally, delayed insurance verification created cash flow challenges.
“We would submit a bill, find out the patient moved to another insurance company. It would take 45 to 90 days to figure that out.”
Bay View evaluated several options, including Brightree and TruSight, but ultimately chose NikoHealth for four reasons:
The team also appreciated that NikoHealth continues to evolve rather than remaining stagnant.
“Our previous software had not had any updates in five years. How could nothing have happened in five years? I love how NikoHealth is in a constant evolution of changes and open to other changes ongoing.”
Dan McLaughlin,
President
Bay View eliminated redundant processes and consolidated multiple software tools into a single source of truth for their operations.
“We had to use approximately five or six different softwares to get the same amount of information that I'm pulling from Niko.”
The team can now instantly see where equipment is, why claims were denied, and what actions need to be taken without hunting through multiple systems.
“Everything's serialized. We know exactly where it is at any time, the patient's home, in the warehouse, wherever it is.”
Instead of waiting weeks or months to uncover billing issues, staff can identify problems immediately and resolve them quickly.
“Your system just tells them why it didn't go through. There's no decoding class necessary anymore.”
Leadership now has greater financial visibility and can proactively plan around incoming payments.
“I can look at the EOBs and see exactly what's coming in tomorrow or the next day… knowing Medicare is paying us $20,000 tomorrow helps tremendously.”
Claims are being paid much quicker than before, significantly improving time to collect.
“I've got three insurances that will pay me the same week that I've sent them the bill. I've never had that before.”
The team values NikoHealth's openness around pricing, communication, and product development.
“Transparency on many levels… in the software, with the communication, and software costs has been transparent.”
