Are you passionate about working in Healthcare Technology and helping companies adopt a digital transformation? We want to talk to you! NikoHealth is looking for a customer success / experience manager to support and deliver a rock star experience to customers.
To succeed in this role, you should be an outstanding project manager, communicator, and experienced within a SaaS environment. You will support customers by enabling them to launch NikoHealth successfully, adopt it widely, and realize significant business value.
Day To Day Activities
- Developing adoption strategies to guide users to realize the most value from using NikoHealth
- Delivery and change management plans with customers
- Customer onboarding project planning
- Managing mitigation & resolution strategies
- Maintaining primary relationships with customers
- Sharing product knowledge with customers and guiding best practices for system adoption
- Finding opportunities to build long-term relationships within accounts
- Providing guidance on user experience and implementation of NikoHealth
- Managing deliverables and milestones
- Providing support to customer project teams
- Continuously providing feedback to NikoHealth leadership
What it takes to succeed in this role
- Business process transformation and delivery experience within a SaaS environment
- Proficiency in English
- Project management expertise
- Experience in end-to-end system implementations
- Excellent consultative and communication skills
- Strategic, problem-solving mentality, passionate about customer success
- Ability to present and have discussions at the C-level
- Ability to facilitate learning content in a way that is structured and appropriate for different audiences
- Ambition, creativity, and a dedication to driving customer loyalty and adoption
Preferred Qualifications:
- 1+ years in a SaaS environment
- 2+ years in a B2B customer-facing role
- Operational experience in the home medical equipment industry (HME/DME)
