In this role, you will work directly with customers to provide strategic guidance, problem resolution and technical assistance. You will leverage your engineering skills and product knowledge to navigate issues, enhance customer satisfaction and contribute to ongoing growth of the product.

Location: Remote

Day To Day Activities

• Serve as a technical resource for customers and partners, diagnosing and resolving
  issues that arise.
• Develop and maintain knowledge base and support processes.
• Work with customers to solve complex business processes to enable the adoption of
  NikoHealth.
• Develop in-depth knowledge of the NikoHealth product and solutions to support
  customer and partner inquiries including external APIs.
• Develop and refine sample scripts that demonstrate API functionalities, authentication,
  and data handling.
• Guide customers on API documentation, provide best practices for API integration,
  and troubleshoot API calls
• Work with R&D, customer success, and operations teams to resolve escalations.
• Interact with our development and strategy teams.

What you should have

• 1+ years of direct experience in technical software engineering, product management,
  technical support, or related roles.
• Bachelor’s degree in Computer Science, Data Science, Information Technology,
  Software Engineering, or a related technical field.
• Experience working in Cloud and SaaS environments such as AWS.
• Proficiency with APIs including RESTful services and authentication methods like OAuth.
• Familiarity with ticketing systems such as JIRA.
• You are articulate and poised with clear and concise spoken and written
  communication style.
• You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships.
• Be able to work independently & as part of a team in a fast-paced environment.
• Technically adept; experience with web technologies.

Join the NikoHealth team!