29:23 to watch
In this episode of the Claim to Fame podcast, Todd Usher, founder of Tactical Back Office, shares his extensive journey through the healthcare and DME space.
What’s Covered?
Todd talks about his early beginnings as a delivery technician, his transition into management, and the eventual founding of his companies: Tactical Back Office and Tactical Call Center. He outlines the challenges and evolution of the DME industry, emphasizing the importance of adaptability and fortitude. Todd also provides valuable insights into how Tactical Back Office addresses staffing issues and the benefits of tapping into offshore talent.
Additionally, he explains the differences between actual intelligence and artificial intelligence, offering his perspective on the future of AI in healthcare. The episode concludes with a fun rapid-fire segment where Todd shares some personal preferences and future aspirations for his businesses.
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