Irving, Texas
1833
CPAP, CGM, Incontinence,
Home Health, Hospice
Nationwide
"NikoHealth is a platform and partner that we certainly would recommend because of our relationship and knowing that we rely on each other to get things done in an efficient way."
McKesson Medical-Surgical is one of the largest medical-surgical distributors serving HME and DME providers across categories including CPAP, CGM, incontinence, home health, hospice, and other medical supply needs. As a Strategic Relationship Specialist for McKesson’s Extended Care Business, Benjamin Little works with third-party partners like NikoHealth to manage integrations, support enhancements, and help mutual customers operate more efficiently.
For DME providers, fulfillment is only one part of the workflow. Teams also need accurate patient data, documentation, order information, tracking updates, and billing details moving between systems quickly and reliably.
“Dual data entry is a real thing that’s time consuming for a provider. Anytime you’re manually inputting information, it leaves room for human error.”
“If you’ve got an established integration, that’s an entire person’s work that you could eliminate. And it’s not about eliminating workforce, but it’s about making your workforce the most efficient it can be so that you can grow and expand.“
Benjamin Little,
Strategic Relationship Specialist, McKesson
DME providers are under constant pressure to move faster, reduce errors, and manage growing order volumes without adding more manual work.
When provider software and distributor systems are disconnected, teams often have to enter the same patient, address, and order information more than once. That creates unnecessary work and increases the chance of mistakes.
For high-volume providers, the impact can be significant. Ben shared that one provider without an integrated software platform was spending 35 hours per week recreating orders a second time.
The McKesson and NikoHealth integration helps connect ordering, patient data, fulfillment, and supply chain workflows so providers can work more efficiently from one platform.
“If we have an integration in place where you’ve established the correct information in NikoHealth, that information carries over to our website automatically.”
For McKesson, NikoHealth stands out as a modern, easy-to-use platform that supports the kind of speed and efficiency providers need.
“When I look at Niko, and I’ve seen your platform many times, I think just visually it’s appealing. I like NikoHealth. I think that’s easy to navigate. When you’re using a platform that’s easy to navigate, you want that same ease of use and really efficiency to occur with whatever vendor you’re needing to get product from, in this case with McKesson.”
Benjamin Little,
Strategic Relationship Specialist, McKesson
With NikoHealth and McKesson connected, mutual customers can reduce duplicate entry, improve visibility, and move faster across the ordering process.
"The number one thing is they feel like they can operate faster."
Automating eligibility and order processes reduced manual lookups, phone calls, and potential errors. "It was a huge time savings. We’ve really reduced manual touches and created smooth feedback loops for patients."
That transparency can help providers better understand their workflows, identify opportunities for improvement, and uncover savings they may not have seen before.
"It’s honestly surprising sometimes when providers can identify cost savings that they didn’t realize because they have a good relationship with NikoHealth and McKesson."
The integration also helps providers avoid the friction of switching between systems to find information or confirm details.
"Not having to go to a second website, not having to second source if that information is accurate is just going to be an absolute win for providers across the country."
