Alabama, Mississippi
2009
Diabetic testing and supplies; Orthotics; Catheters
Alabama and Florida
"If you want a customized, user-friendly solution with people who genuinely care about your success, choose NikoHealth."
AIM Plus Medical Supplies, founded in 2009, serves patients across Alabama, Mississippi, and Florida with plans to expand further. Originally focused on diabetic supplies, AIM Plus has grown into a full medical supplier, providing care to patients of all ages.
“With my previous DME software, anything even slightly customized required paying extra and waiting a long time. I wanted more automation, more data visibility, and a better user experience.”
Dr. Kathy Chandler,
President, AIM Plus Medical Supplies
Before NikoHealth, AIM Plus operated on a legacy DME software. The platform created significant roadblocks:
– Reports were difficult and costly to customize.
– Manual workflows consumed valuable staff time.
– Limited automation reduced efficiency.
– Frequent rejections and denials slowed collections.
Dr. Chandler explored multiple platforms but found only NikoHealth and one other DME software to be real contenders. After seeing a demo, she was drawn to NikoHealth’s ease of use, automation, and transparent onboarding.
“NikoHealth’s UI/UX was so much more user-friendly for our staff. I could see exactly what I was getting through demos and conversations. That gave me confidence to switch.”
Dr. Kathy Chandler,
President, AIM Plus Medical Supplies
NikoHealth’s reporting tools give AIM Plus the ability to instantly generate customized reports and truly understand their business performance.
“I feel like I know our billing data so much better. Reports are clear, easy to navigate, and help us identify strengths and weaknesses in the business.”
Custom API integrations eliminated time-consuming manual tasks, allowing staff to focus on patients instead of paperwork.
“Before, we printed, scanned, and uploaded FedEx delivery docs manually. Now, with NikoHealth’s APIs, they’re automatically entered into patient files with notes. That was huge.”
With fewer rejections and denials, AIM Plus has seen faster, cleaner claims and stronger revenue results.
“We’ve gone from frequent rejections to essentially zero rejections. That’s yielded a significant ROI compared to my previous DME software.”
NikoHealth’s training resources and intuitive design enable staff to solve problems independently, boosting both confidence and morale.
“NikoHealth’s Help Center empowers staff to take initiative. They can find step-by-step guides and screenshots on their own, which boosts morale and productivity.”
NikoHealth’s team listens closely, responds quickly, and provides transparent timelines for feature requests and support.
“The honesty, sincerity, and kindness we’ve been shown from NikoHealth is unmatched. They listen and respond quickly, whether it’s an urgent matter or not.”
Outbound campaign tools help AIM Plus re-engage inactive patients and grow their active patient base with simple, automated communication.
“With NikoHealth’s outbound campaign tools, patients can reorder through a simple link by text or email, and we manage it all in one dashboard. It’s streamlined and has grown our active patient numbers.”
