Reno, NV
2017
CPAP, BiPAP, and related
supplies to patients in need.
Nevada
"NikoHealth has been a real game-changer for us. If you're on the fence about switching, I’d say go full steam ahead. We haven’t looked back."
iSleep, founded by John Hickok, operates across multiple verticals in the sleep industry. Their business includes a business-to-business component, a direct-to-consumer e-commerce division, and a traditional brick-and-mortar DME business. The majority of their operations are based in Nevada, where they provide CPAP, BiPAP, and related supplies to patients in need.
“We were spending too much time fighting our system instead of growing the business. Our billing process was clunky, collections were unpredictable, and the team was burnt out. We knew we had to make a change.”
John Hickok,
President & Founder, iSleep
When iSleep launched its brick-and-mortar DME division, their initial software solution created several unexpected roadblocks:
– Outdated, inefficient workflows – The platform required too many steps for basic tasks and slowed down day-to-day operations.
– Poor revenue cycle performance – Claims were frequently denied, collections lagged, and the team lacked the tools needed for a streamlined billing process.
– Limited scalability – As the business grew, it became clear that automation and integrations were limited, making it difficult to scale.
– Low team morale – Employees found the system frustrating, which negatively impacted productivity and job satisfaction.
iSleep evaluated several options and quickly gravitated toward NikoHealth after seeing the platform in action.
– Modern, intuitive platform – The clean design and smart workflows made adoption easy for the entire team.
– Built for growth – NikoHealth’s automation capabilities and open API allowed iSleep to integrate with partners like Tennr and scale operations efficiently.
– Customer-first approach – The NikoHealth team welcomed feedback and continuously improved the product.
– Strong industry reputation – iSleep heard from peers who had already made the switch and were seeing strong results.
“As soon as we saw NikoHealth, we knew this was the right platform for our next stage of growth. Our team was actually excited to make the switch.”
John Hickok,
President & Founder, iSleep
iSleep saw collections grow by several multiples after implementing NikoHealth. Real-time data, improved claims processing, and automation were key drivers of this transformation.
With open API capabilities, iSleep could automate critical workflows and connect to essential partners effortlessly.
The ease of use dramatically improved employee satisfaction and productivity.
Real-time reporting gave iSleep visibility into every step of the revenue cycle.
NikoHealth’s responsive support team and regular feature updates have helped iSleep stay ahead.
Tools like NikoHealth’s resupply program helped unlock additional efficiency gains.
