Rocklin, California
2010
DME, Braces, Bone growth therapy, DVT prevention
Nationwide
"Switching billing systems can be intimidating, but if you’re not happy with your current one, there is something better out there. NikoHealth has proven that it’s worth making the change."
Precision Medical Products Inc. (“PMP”), founded in 2010, specializes in Deep Vein Thrombosis (“DVT”) prevention and manufactures various types of durable medical equipment, including their newly launched XStim bone growth stimulator. Jenae Mannie, Senior Vice President of Revenue Cycle Management (“RCM”) at PMP, has been with the company for over 13 years, helping manage the complex operational needs of their growing business.
“We had Brightree, DaisyBill, Google Sheets, emails, Box—you name it, it was in the picture. Our process was scattered across multiple platforms, making managing everything difficult. Now, with NikoHealth, we can do it all in one place, completely transforming how we operate.”
Jenae Mannie,
Senior Vice President of Revenue Cycle Management
Before adopting NikoHealth, PMP faced significant inefficiencies due to the use of multiple platforms and systems. They used a number of tools to manage various stages of their billing and order life cycle. This led to duplicate data entry, inconsistent visibility into the order process, and a drawn-out Days Sales Outstanding (“DSO”) of up to 120 days. PMP needed a more streamlined and efficient system that would consolidate their workflow, reduce manual tasks, and improve cash flow.
PMP evaluated several solutions but ultimately chose NikoHealth due to their ability to consolidate all its systems into one platform. NikoHealth’s flexibility, especially regarding clearinghouses, and its customization options stood out. The hands-on support from NikoHealth’s team was another deciding factor.
“We were over-promised and under-delivered by other platforms. NikoHealth checked our boxes and delivered a solution that no one else could provide.”
Jenae Mannie,
Senior Vice President of Revenue Cycle Management
Before NikoHealth, PMP relied on multiple disconnected systems for different stages of their workflow, including Brightree, DaisyBill, Google Sheets, and emails. NikoHealth streamlined the entire process by consolidating all these platforms into one unified system, reducing duplicate data entry, improving visibility, and making it easier for teams to manage orders from start to finish.
"NikoHealth streamlined the entire workflow and allowed us to consolidate everything into one place. We no longer have to use multiple systems, which has saved us so much time and effort."
PMP significantly reduced its DSO from 120 days to 75 days, improving cash flow and boosting the company’s financial health. Faster collections were made possible by automating various processes, including payment posting and Electronic Remittance Notifications (“ERNs”).
"Our DSO went from 120 days down to 75 days. That’s been a huge boost to our cash flow, and it’s made a noticeable difference for our business."
Unlike many other platforms that only support a single clearinghouse, NikoHealth offers access to multiple clearinghouses. This flexibility allows PMP to connect with a broader range of payers and efficiently manage billing for different insurance types, including work comp and commercial Medicare.
"One of the big features I love about NikoHealth is that they work with multiple clearinghouses, which other platforms don’t. This gives us access to more payers, allowing us to streamline our billing."
NikoHealth's centralized system provides full visibility into every step of the order process, enabling the PMP team to see where each order stands and who has worked on it. This transparency has improved collaboration and made workflows smoother, allowing for more efficient use of staff resources.
"The team has full visibility now. Before, the systems didn’t always speak to each other, and we couldn’t see who had touched the order. Now, everything is in one place, and it’s made our workflow so much smoother."
PMP took full advantage of NikoHealth’s adaptable system, integrating features like automated appeal letter templates and a streamlined faxing process. This not only saved time but also boosted productivity by minimizing repetitive manual tasks, allowing PMP to grow without disrupting their sales or internal workflows.
"The responsiveness of NikoHealth to our business needs has been exceptional. They listen to our needs and consistently deliver the right solutions. It's the kind of proactive, solution-driven service that sets them apart from other platforms."
