Miami, Florida
2001
Respiratory products and sleep-related equipment
North America
“It’s night and day. The NikoHealth platform is absolutely amazing. Everything just makes sense now.”
Prime Care HME is a family-owned DME provider based in Miami, Florida, specializing in respiratory products and sleep-related equipment. Led by Vice President Yvonne Sotto, the company has deep roots in the industry, with more than 35 years of DME experience across both independent and larger HMO-focused organizations.
After years operating on legacy DME software, Prime Care HME began looking for a more modern and efficient platform that could better support growth, automation, and day-to-day operations.
“Anything we asked for, we were being charged extra. Their customer service became very robotic.”
“We were doing way too much manual work. It was taking way too much time.”
Yvonne Sotto,
Vice President/ CEO, Prime Care HME
Before moving to NikoHealth, Prime Care HME struggled with increasing operational inefficiencies, manual workflows, and declining customer support from their previous platform. Everyday processes such as shipping supplies, printing labels, posting payments, and managing recurring invoices required multiple portals and excessive manual work.
At the same time, support from their previous vendor had become increasingly frustrating and impersonal.
Prime Care HME ultimately decided to move away from its legacy system in order to modernize operations, reduce manual work, improve automation, and create a more efficient workflow across the business. The team needed a platform that could simplify billing, streamline resupply, improve integrations, and eliminate the operational friction caused by disconnected systems and manual processes.
NikoHealth stood out for its modern workflows, automation capabilities, integrations, and overall ease of use.
“When I saw NikoHealth and they explained everything to us, it just made sense. We were doing way too much manual work. It was taking too much time. It’s a lot more economical, provides more integrations, and eliminates so many manual processes for us.”
Yvonne Sotto,
Vice President/ CEO, Prime Care HME
Tasks that previously required hours each day are now largely automated and streamlined.
“Posting used to take me three hours a day. Now it takes me about five minutes.”
The platform’s invoice structure, recurring workflows, and alerts created a much more organized operational process.
“The invoicing just makes sense. Everything is so much cleaner and easier to follow.”
Prime Care HME consolidated multiple disconnected systems and automated key workflows through integrations and APIs.
“We automated the entire process. Before, we had to use a million other portals.”
Unlike their previous experience, the Prime Care HME team receives quick, direct support whenever they need help.
“I can reach out to anyone on your team and they respond right away with actual solutions.”
Greater transparency into AR and faster payment workflows helped improve collections performance.
“Everything is very transparent in the system, and we’ve probably seen around a 25% improvement in collections.”
Improved workflows, transparency, and automation helped the team become more confident and efficient in their day-to-day work.
“My team is thanking me for moving on to NikoHealth. They’re like, ‘Wow, this is such a smooth process.’”
Tags, notes, tasks, fax integrations, and automated authorization workflows helped unify operations inside one platform.
“The entire process is super smooth now. It’s transparent, organized, and it works for us.”
