Professional Services can include onboarding, implementation, workflow setup, training, and integration support. Confirm scope based on your project plan.
Our onboarding team works with customers to ensure efficient workflows. If a complex situation requires additional development, we address those on a case-by-case basis.
Yes, integration services are included as part of Professional Services. Align on your priority integrations early. Contact us for support
We take a hybrid approach to training. First we provide a library of starter courses that spans all activities in NikoHealth. After which we generally provide role-based training sessions to dig deeper into topics for each customer’s workflows.
We also have an extensive library of help articles and shorter videos on a granular level.
Onboarding typically involves weekly meetings between NikoHealth and the customer to maintain timelines and overcome any barriers.
Timelines vary by scope, migration size, data availability and cleanliness, integrations, and number of users transitioning. For small to medium sized DME, we generally estimate 90-120 days.
Usually: current workflow overview, data samples, and integration list.
