Resupply is a consistent revenue stream, but only if patients respond. NikoHealth’s Voice AI reaches patients through natural, branded phone conversations at scale, coordinated inside the same resupply campaign as your SMS and email outreach.
Voice, SMS, and email outreach run together inside a single resupply campaign.
Patients hear your company name from the first second of the call.
Patients confirm supply needs by phone as they would with a live agent.
Confirmed calls create orders and push them straight to fulfillment.
The result: higher resupply contact rates, more consistent revenue, and a team focused on complex cases instead of outbound dialing.
Patients due for resupply are automatically identified in NikoHealth.
A single campaign launches outreach across voice, SMS, and email — sent simultaneously, or with voice triggered only after no response to text or email.
The AI calls the patient and holds a natural conversation, confirming supply needs, quantities, shipping address, and medical necessity information in real time.
Complex cases transfer live to your staff, so the patient never has to call back.
Confirmed calls create orders automatically and push them directly to fulfillment.
Voice AI is only useful if it sounds like your company and asks what your workflow needs. Every element of the call — script, timing, voice, retries, escalation — is configured by your team.
Patients due for resupply are surfaced in NikoHealth based on order history, product frequency, and payer eligibility requirements — so campaigns target the patients who are actually due.
Call windows, voice style, and retry attempts are set to match your operation, so outreach fits your staffing and your patients’ habits.
Voice, SMS, and email live in one campaign. Send all three at once, or hold voice back as the follow-up for patients who did not respond to text or email.
When a call needs a person, it routes to your staff mid-conversation. No voicemail, no callback queue, no lost order.
Patients respond as if speaking with a live agent. The AI confirms supply needs, quantities, shipping addresses, and medical necessity information during the call.
Orders are created from confirmed calls and pushed directly to fulfillment, with the confirmed quantities and shipping details already attached.
Define what the AI asks, how it asks it, and how it handles common responses — including order details, patient questions, and confirmation steps.
| Channel | Best used for | Handled by |
|---|---|---|
| Patients who self-serve and confirm in writing | Automated campaign | |
| SMS | Fast confirmations from responsive patients | Automated campaign |
| Voice AI | Patients who do not respond to text or email | AI, with live transfer |
| Live staff | Exceptions, questions, and complex orders | Your CSR team |
It is an automated phone call that reaches patients who are due for resupply, confirms what they need in a natural conversation, and creates the order without your team dialing out.
A robocall plays a recording. Voice AI holds a two-way conversation, answers patient questions, confirms quantities and shipping details, and hands the call to your staff when the patient needs a person.
Yes. Live call transfer routes the patient to your staff during the call, so complex cases are handled immediately instead of ending in a callback request.
Voice, SMS, and email run inside the same campaign. You choose whether they go out together or whether voice follows up only after no response to text or email.
Orders are created automatically from confirmed calls and pushed directly to fulfillment, carrying the quantities and shipping address confirmed on the call.
Yes. Call templates define what the AI asks, how it asks it, and how it handles common responses. Timing, voice style, and retry attempts are configured by your team.
Patients are flagged from order history, product frequency, and payer eligibility requirements, so outreach targets the people who are actually due for resupply.
Calls are branded to your company, so patients hear your name from the first second and recognise who is calling.
